Shipping Policy
At Shoptique, we are committed to providing you with prompt and efficient shipping. Here’s everything you need to know about our shipping process:
- Processing Time: Orders are typically processed within 1-2 business days. Please note that processing times may vary during peak seasons or promotional periods.
- Shipping Methods: We offer standard and expedited shipping options. Delivery times depend on the shipping method selected and your location.
- Shipping Costs: Shipping costs are calculated based on the weight of your order and the shipping destination. You can view the shipping charges at checkout.
- Tracking Your Order: Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided link.
Returns Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, here’s how to return it:
- Return Window: You have 30 days from the date of delivery to return items. Products must be in their original condition and packaging.
- Return Process: To initiate a return, please contact our customer service team at info@shoptiqueinc.com with your order number and the items you wish to return. We will provide you with a return authorization and instructions.
- Return Shipping: You are responsible for return shipping costs unless the return is due to a mistake on our part. We recommend using a trackable shipping service to ensure the return is received.
- Refunds: Once we receive and inspect your returned items, we will process your refund. Please allow 5-7 business days for the refund to appear on your original payment method.
For any questions or further assistance, please contact our support team at info@shoptiqueinc.com.
